Linebet Privacy Policy — How We Protect Your Personal Data

Linebet ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Linebet collects, uses, stores, and protects your personal data when you register for an account, make deposits or withdrawals, play games, or contact our support team.

This policy applies to all personal data collected through the Linebet website at linebet.run, the Linebet mobile application, and any other Linebet-operated service. It applies to players based in Bangladesh and is written to be clear and easy to understand — not buried in legal language that nobody actually reads.

Linebet acts as the data controller for the personal data it collects from players. This means Linebet is responsible for deciding how and why your data is processed, and for ensuring that it is handled in accordance with this policy. If you have any questions about how your data is handled, contact us at [email protected].

Linebet collects personal data in three ways: data you provide directly, data collected automatically when you use the platform, and data received from third-party payment providers during transaction processing.

Linebet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.

You are not required to provide all of the data listed above to use the platform. However, certain data — such as your mobile number and date of birth — is required to create an account, and identity verification data is required before your first withdrawal can be processed.

Linebet uses your personal data for the following purposes:

• Account management: To create and maintain your Linebet account, verify your identity, and manage your wallet balance.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate financial records.
• Customer support: To respond to your queries, resolve complaints, and provide assistance via live chat and email.
• Platform security: To detect and prevent fraud, money laundering, multi-accounting, and other prohibited conduct.
• Responsible gaming: To monitor gaming patterns and identify players who may need responsible gaming support, and to enforce self-exclusion requests.
• Platform improvement: To analyse usage patterns and improve the Linebet platform experience for players in Bangladesh.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering requirements and age verification obligations.
• Communications: To send you important account notifications, transaction confirmations, and — where you have opted in — promotional offers.

Linebet does not use your personal data for automated decision-making that produces legal or similarly significant effects, except in the context of fraud detection systems where automated flags are always reviewed by a human member of the Linebet team before any action is taken on your account.

Linebet processes your personal data on the following legal bases:

• Contract performance: Processing your account data, transactions, and support requests is necessary to fulfil the contract between you and Linebet when you register as a player.
• Legal obligation: Identity verification, age verification, and anti-money laundering checks are required by applicable law and regulations.
• Legitimate interests: Fraud prevention, platform security monitoring, and usage analytics are carried out on the basis of Linebet's legitimate interest in operating a safe and fair platform.
• Consent: Sending promotional communications and using non-essential cookies is done only where you have given your explicit consent. You can withdraw consent at any time.

Where Linebet relies on legitimate interests as the legal basis for processing, we have assessed that our interests do not override your fundamental privacy rights. If you have concerns about any specific processing activity, contact us at [email protected].

Linebet does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:

• Payment providers: We share the minimum necessary payment data with bKash, Nagad, Rocket, and bank partners to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and use it only for payment processing.
• Identity verification services: Where third-party KYC verification tools are used, your identity documents are shared with those providers solely for the purpose of verifying your identity. Verification providers are bound by strict data processing agreements.
• Game providers: Some game providers may receive anonymised session data to support game functionality. No personally identifiable information is shared with game providers.
• Legal authorities: Linebet will disclose personal data to law enforcement or regulatory authorities where required to do so by law, court order, or to protect the safety of players or the public.
• Business transfers: In the event of a merger, acquisition, or sale of Linebet's business, player data may be transferred to the acquiring entity. You will be notified of any such transfer before it takes effect.

All third parties with whom Linebet shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

Linebet uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site.

Linebet uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymous data about how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate form only and cannot be used to identify individual players.
• Preference cookies: Used to remember your platform preferences, such as your preferred language or display settings.

Linebet does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use the platform.

Linebet takes data security seriously and implements multiple layers of protection to keep your personal data safe:

• All data in transit is protected by 256-bit SSL/TLS encryption.
• Passwords are stored using one-way hashing — Linebet staff cannot see your password.
• Player data is stored on secure servers with restricted physical and logical access.
• Access to player data by Linebet staff is role-based and logged. Only personnel with a legitimate operational need can access personal data.
• Linebet conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• In the event of a data breach that poses a risk to your rights and freedoms, Linebet will notify affected players within 72 hours of becoming aware of the breach.

While Linebet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your Linebet account and never share your login credentials with anyone.

Linebet retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal retention policy. The following retention periods apply:

When the applicable retention period expires, Linebet securely deletes or anonymises your personal data so that it can no longer be linked back to you. If you request deletion of your data before the retention period expires, Linebet will delete all data that is not subject to a legal retention obligation and will restrict processing of the remaining data to the minimum necessary to meet that obligation.

As a Linebet player, you have the following rights over your personal data. To exercise any of these rights, contact us via live chat or at [email protected].

Linebet will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

The Linebet platform is strictly for adults aged 18 and over. Linebet does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered with Linebet, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.

Linebet uses date of birth verification during registration and may request identity documents to confirm age. Any account found to belong to a player under 18 will be closed immediately and any balance will be returned to the payment method used for deposits, minus any winnings which will be forfeited.

Linebet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via their registered contact details at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be available at /privacy-policy. The "Last Updated" date at the top of this page shows when the policy was most recently revised. Continued use of the Linebet platform after the effective date of any changes constitutes your acceptance of the revised policy.

If you do not agree with any changes to this policy, you should stop using the platform and contact support to close your account. Your remaining balance will be processed for withdrawal in the normal way.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, please get in touch with the Linebet team. We take all privacy queries seriously and aim to respond promptly.

For more information about your rights and responsibilities as a Linebet player, please also review our Terms and Conditions and our Responsible Gaming page.